Calacanis gets it right… and oh so wrong!

Jason CalacanisJason Calacanis is no stranger to courting controversy. Not so long ago the serial Silicon Valley entrepreneur had the SEO community in uproar with his public comments at various search marketing conferences.

SMX Social 2008, Long Beach, CA: “SEO is a wasted industry. You’re wasting your time fighting off ranking problems instead of creating great content. You’re just spinning your wheels hoping the Google gods won’t kick you out. It’s a bad way to live your life. Using a human service is a better way to go about it.”

SES 2006, Chicago: “SEO is bulls**t…90% of the SEO market is made up of snake oil salesmen.”

The firestorm that followed reverberated across the social web….

At the risk of attracting a little vitriol, I have to say that there’s truth in both of those statements.

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Is twitter spam really a problem?

I’ve been using Twitter in earnest for a couple of weeks now, and I have to say it’s genuinely surprised me. At first I was sceptical. What possible value can you squeeze into a 140 character post? Plenty, as it turns out.

But the real value of twitter (and I guess other micro-blogging/short message broadcast services like Jaiku and Pownce) isn’t about individual messages — it’s about the cumulative stream of messages: what that reveals about you and the people you’re connected with. I love it.

In the short time I’ve been using Twitter I’ve realised that it really can add tremendous value in lots of ways:

Some of twitters strengths

  • you to feel more connected and in touch with the people around you
  • it helps strengthen your relationships with the people you already know
  • it’s a great way to hook up with like-minded people you don’t know
  • you can follow thought-leaders and innovators in your field, see what’s on their minds, and gain tremendous insight from that
  • it puts your finger on the beating pulse of your industry — if it’s happening people are talking about it on twitter, and linking to valuable resources on the web
  • it’s a great way to harness groundswell to promote new products and services through social media (as witnessed recently with @patphelans remarkable Twitterfone launch) — see Pat’s Twitterfone launch summary on his blog.

I’m sure there are plenty more. Of course it’s also a big distraction and potential time waster… but I’m working on that :-) .

But now the subject of Twitter Spam has reared its head, with the publication of a new Twitter Black List.

Which begs the question, is spam really going to be a problem on a service that’s fundamentally based around opt-in? You only see the tweets of people you choose to follow, and you can opt back out again at any time if they start posting lots of spammy tweets. From my admittedly limited experience you don’t need a blacklist to spot potential twitter spammers — you just need a soupcon of common sense.

When someone on twitter follows you, resist the guilt reflex to follow them back, and check their profile and their twitter-stream to see if they have anything interesting to say. If they do, great, if not… or if you see a lot of spammy links, don’t follow them… simple.

Where’s the problem?

Danny Sullivan posted a terrific summary of the twitter spam issue over on his Daggle blog recently. It’s definitely worth a read.

One thing in Danny’s summary — about Twitter’s @replies confused me a bit though.

Danny says:

@replies. By default, you will only see messages from people who call you out using your name (like @dannysullivan) if you are following them. This means you’re initially safe from unwanted messages — no one you don’t know can show up in your Twitter stream. But some change the default to see @replies from anyone. I do — and it’s a great way to meet new people you aren’t following. If they say something interesting, catch my attention somehow — I’m like great! A new person to follow. But it also means potentially, people you don’t know can get into your Twitter replies tab or if you use a tool like Twhirl (love it, recommend it!), then they’re potentially even more in your face. Yeah, there’s a “spam” potential there, and hopefully it won’t grow. If someone is abusive, you can block them individually. See this on Twitter for more about @replies.

Now, I interpret the Twitter Support page on @replies a little differently from Danny. I think the @reply settings on your Twitter profile relate to @replies SENT TO OTHER PEOPLE by the people you follow. The options are:

  • You receive @replies sent from the people you follow only if they’re sent to other people you also follow. (this is the twitter default setting)
  • You receive @replies sent from the people you follow to any user regardless of whether you follow them or not. (this is my preferred setting and a great way to find new and interesting people connected to the people you’re already following)
  • You don’t receive any @replies sent by the people you follow to anyone other than yourself.

You will ALWAYS receive @replies directed at your particular username from anybody (i.e anyone who types in @yourusername), regardless of your settings and regardless of whether you follow them or not. Your Twitter @reply settings will dictate whether you see replies sent from the people you follow to other people… if you follow that!

To test this I just created a new user (not following anybody and not followed by anybody) and sent an @reply to my main account. It got through perfectly, as did the reply I sent back in return.

So — is the fact that ANYBODY can @reply anybody else, without the “Follow” opt in a good thing, or a potential loophole that spammers could exploit in the future… comments please!

UK SEO spending growing at 60% per annum, says Sunday Times

An article in today’s Sunday Times outlines how spending on SEO in the UK is on the increase as businesses vie for potentially lucrative organic search listings in Google.

According to the article SEO spending in Britain will reach £400 million this year, and the figure is growing 60% year on year.

The article also highlights another, less welcome trend: basically that newspapers really don’t get Search Marketing!

When it comes to describing SEO I found it simplistic. Keeping things simple for the sake of clarity is of course a good thing… but in this case the article manages to be simplistic and confusing.

For example, Author James Ashton describes SEO as:

Part crystal-ball watching, part trial and error, it is the practice of improving lacklustre internet commerce by getting a firm noticed on the results pages of search engines.

Hmm! Not sure that’s really it.

Summarising how companies go about SEO he adds:

Most companies achieve SEO by peppering their websites with keywords that Google’s technology can easily read.

While comparing SEO and PPC he ventures:

Of the two, SEO was invented first, with the concept of paying for positions in search results introduced only a decade ago by Goto.com, now part of Yahoo.

Strictly speaking the article isn’t inaccurate, and it has some interesting facts and figures in it, but overall I found it a tad misleading.

Perhaps my biggest problem with it though is the unwritten implication that SEO is about gaming  the engines — when of course (at least for legitimate businesses looking for long term rankings), that’s really not what it’s about at all.

Think I’ll stick with this SEO theory.

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The dilemma: to open up and share, or to play things close to your chest….

Just reading this over on Conor O’Neill’s Argolon blog: should a small business blog about development of a new product? I think the answer has to be a resounding yes.

Gordon Murray of eWrite in Cork is apparently considering chronicling the trials and tribulations of product development in his blog. As Conor points out, there are naturally concerns and challenges for any business in opening up to very public online scrutiny… concerns surrounding intellectual property, and the time and effort involved in maintaining and updating a vibrant and compelling blog.

But open, honest communication is what it’s all about in this Web 2.0 world. The interactive web is about much more than pushing a marketing message — it’s about engaging in conversation, dialogue, debate.

I have to agree with Conor: this is a great idea. Brave souls like Gordon, who embrace the opportunity to engage with their audience online, to build a vibrant community around their brand that transcends the boundaries of their organisation, will, I believe, reap very real dividends down the line. Who knows, the community Gordon builds through his blog may even contribute constructively to the product development process — solving problems, making suggestions, requesting features….

Not so many years from now, collaborative product development will become the universally accepted norm. Sharing experiences and harnessing the collective wisdom of the crowd will be as natural as checking your e-mail in the morning. But for now its still bleeding edge… still the province of trail-blazers like Gordon Murray.

So go for it Gordon… and good luck. I for one will be looking on with interest.

Chronicle the development of an app and a business? | Argolon

Web analytics? Sexy? Fun?

Surely not! Isn’t analytics all about data and charts and KPIs and dreary, tedious… well, statistics?

The ability to measure and track everything on your website is of course one of the major boons of online marketing. With a little bit of foresight you can see what’s working, what’s not and invest your time and money doing more of what works and less of what doesn’t. That’s digital marketing gold dust… so why aren’t people more receptive to the stats?

The answer? Because while data, and the things you can do with it might occasionally be construed as cool, it’s never, ever, going to be seen as sexy… or is it?

Enter Avinash Kaushik, Analytics Evangelist for Google, among other things, who believes that web analytics is like Angelina Jolie. That’s right… Angelina Jolie.

it’s sexy, it kicks butt and is a goodwill ambassador!

Avinash’s post is entertaining, practical and right on the money; if you want people in your organisation to embrace the power of web analytics to improve their bottom line, first you have to woo them. Entertain them, give them stuff that’s tangibly and immediately useful, stuff that makes their job easier… stuff that makes them believe. Before long you’ll find them coming to you for more of that "sexy" insightful data you seem to have on-tap.

I’ll stop there — go read Avinash’s post, he has it more than covered!

Is Content King? Or Is Search?

Browsing through the latest "the day in search"  on the Search Engine Land site, an article title "Is Content King? Or Is Search?" in Business Week caught my eye. It’s an interesting article that goes on to look at the tensions that inevitably creep in when tech companies and traditional media collide, but I can’t help feeling that the fundamental question is flawed.

The answer, of course, is neither. The answer is the user, the audience, the digital consumer… call them what you will.

Think about it. Content is there for one reason, and one reason only… to attract and deliver value to the consumer. Search engines are also in the business of delivering value to the consumer. Their entire business is built around satisfying the consumer’s need for great content.

In the digital world advertisers and marketers aren’t in control… neither are the search engines, ad networks, social networks or any other body corporate. The user is King, they’re in control… now more than ever.

Is print media making a comeback? I think not!

Irish Newspapers increase advertising revenueThe Irish Independent reports that Irish newspaper advertising revenue is up 1.3% to €367 million euro. That 1.3% overall increase incorporates, they say, a whopping 8% increase in advertising spend from advertising agencies. To which I can’t help asking why?

According to Maeve Donovan, managing director of the Irish Times and chairwoman of the National Newspapers of Ireland (NNI):

“This level of increase — against a backdrop of general economic uncertainty — is proof positive that agencies understand newspapers and recognise the unique benefits of the medium.

“Newspapers offer a cost-effective means of targeting a clearly-defined audience while other media have to take account of increasing audience fragmentation and reduced opportunities for targeting. “

This leap in print advertising revenue bucks the international trend, where print media are losing revenue to digital media hand over fist as advertisers divert ever more of their advertising budget online. In the UK internet advertising eclipsed newspaper advertising back in 2006, and leading online analysts firm e-marketer predicts that online advertising will overtake Television, the granddaddy of traditional advertising media, by 2010.

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Intensive training for internet marketing success

NB: This piece will be published in the Career Moves section of the Evening Echo on Monday 24 March 2008

We all know how important training is to a successful career. Lifelong learning has become a bit of a “buzzword”, but we shouldn’t let its overuse dilute its significance. Whether it’s learning to use a new software package, how to implement the latest Health and Safety regulations or how to better mange our time, training helps us to realise our potential, and the right training can really give us a leg-up the career ladder.

The trouble, of course, is that these days we never seem to have enough time for learning… because were all so busy doing. People are chasing their tails from nine-to-five trying to cram 12 hours worth of of work into an eight hour day. And they’re the lucky ones – for many eight-to-six is a more likely scenario. We don’t even have time for a proper lunch break, let alone to contemplate a couple of days out to attend a training course.

How refreshing it is, then, when someone comes along and manages to shoehorn a couple of days worth of learning into an intensive half-day session. Talk about maximising the use of your valuable time.

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Getting results in online marketing — pre-seminar thoughts

I’m sitting sipping coffee in the Conference Centre foyer at the Clarion Hotel in Cork, waiting in eager anticipation for Getting Results in Online Marketing to start.

There’s a positive vibe, and the course material (6MB or so of PDF files) has been provided on a 1GB USB memory stick. It’s a refreshing change to see that sort of added value — a 1GB stick is a genuinely useful little extra, whereas the 64MB or 128MB sticks that often accompany seminars and events just end up cluttering up drawers when you get home.

Well, the seminar is about to start… more later.

For more details check out Getting Results in Online Marketing on the Praxis Now web site.

Getting Results in Online Marketing

I’ve been invited to attend a half day seminar in Cork tomorrow morning called “Getting Results in Online Marketing“. Hosted by John Coburn of Praxis Now, this is a follow up Seminar to the one I attended last October — Internet Marketing for 21st Century Business, which was excellent.

This second seminar, which is new for 2008, picks up where Internet Marketing for 21st Century Business left off. This time the focus is on conversion: taking the traffic that arrives at your website, and converting visitors into prospects who can bring tangible value to your business.

After all, traffic without conversion just consumes bandwidth.

I must say I’m looking forward to the morning seminar. John is an energetic, intelligent and entertaining presenter, and if the session is as chock full of insight, helpful hints, tips and strategies as the last one it should prove to be a very productive morning.

I’ll post more about the seminar over the weekend.

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